Max uptime, long life & a high resale value
We want your gear to deliver the best possible results every day of its working life. That’s why we created our unique RESON Services and Support Agreement (SSA). It’s a single contract that covers all equipment purchased from RESON. You get a single, highly experienced point of contact who’s priority is fixing your problem.
A RESON SSA gives you all the services you need to keep your gear – and your expeditions – going strong. Covering all AUV and ROV solutions, our SSA can be renewed annually. Or you can save by buying a 3-year subscription. Whichever solution you choose, you’ll be fully covered wherever your expeditions take you.
Your SSA includes:
- Hotline and email support
- A backup system shipped within 24 hours
- Bug fixes, and updates of software and firmware
- An annual system health check – at a location of your choice
- A factory refurbishment of your system (after 3 consecutive years with SSA)
As part of your SSA, you can get training in:
- Optimal multibeam operation
- Using your unique, customised solution
- Servicing your multibeam system